When a Hub is in the process of editing an existing Experience (or listing an entirely new one), they will come across the “Custom Time” section under “Additional Information”. In this section, Hubs are required to choose a slot duration for their Experience.
As an Experience can have either a single slot or multiple slots, let’s cover the two possible scenarios Hubs will face in this section:
The Experience has only one slot: This is the most straightforward scenario, where the duration of the Experience’s single slot should be entered under “Custom Time”. For example, a Hub wants to list an Experience that consists of a single 3 hour long slot. In this case, they would put 3 hours as their Experience’s duration under “Custom Time”.
The Experience has multiple slots: The duration of the Experience is determined by how long each slot is – not the total number of time taken by all slots combined. For instance, the duration for an Experience with two slots (e.g. a slot from 10 AM to 12 PM and another from 12 PM to 2 PM) is 2 hours, NOT 4 hours. This is because each slot is 2 hours long.
A simple way to remember how to navigate either scenario is by remembering that the duration of your Experience refers to how long each individual slot is.
Once multiple slots have been set up, they should reflect on this section of your Experience page.
Please note that currently on Mereka Connect, all slots belonging to one Experience must have the same duration. For instance, you cannot have a 1 hour slot and a 2 hour slot under the same Experience. To keep up to date with upcoming features or to request new ones, head over to our Canny product roadmap!
Will all ticket types apply to all slots?
Yes. If you have 2 slots, (following the example below) there would be 10 early bird tickets, 30 standard tickets and 15 bundle tickets available for each of your 2 slots – a total of 55 tickets available per slot.
For more information on setting up tickets for your Experience, click here!