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Learn more about our Service Fee breakdown, including how it works with Subscription Plans.
Mereka.io upholds the value of transparency when it comes to financial matters. This is why it is our priority to provide ultimate clarity on all the fees and charges collected from both our businesses and users.
In this article, you will find all the answers to your questions regarding the Service Fee.
Service Fee
As mereka.io uses Stripe as our payment gateway, the Service Fee is necessary to ensure secure payment processing. To learn more about what Stripe is and why we use it, read this.
Our Service Fee consists of the following component:
Stripe fee: 3% + RM1.00 per successful card charge or successful bank transaction. Please note that this calculation is only applicable to Malaysia. There is an additional fee of 2% for currency conversion. In addition, starting 15 October 2023, the Stripe fee for any overseas transactions would constitute 3% + RM1.00 + 1%. Click here for more details.
The Service Fee bearer is flexible on mereka.io. By default, the Service Fee is borne by users but it is possible for a business to absorb it should they wish.
Here is an example of how the pricing will look like if the Service Fee is borne by users:
The final charge amount is automatically calculated on the booking widget and is visible to any user who intends to perform a booking on mereka.io. You can see the price for the original ticket is RM120.00, but with the Service Fee added on, it is RM124.74.
A business may choose to absorb the Service Fee. This is possible via the form after you have set the price for your services.
If the Service fee is absorbed by the business, users would only pay the original booking price you set. Please note that if a business absorbs the Service Fee, the cut will be taken out of the ticket profits, which would be in addition to the subscription paid per month.
For more info on the available Subscription Plans, click here.
If you require any further information or assistance regarding our fee structure and subscription plans, do not hesitate to contact us via [email protected].
